Amadeus Launches Innovative System to Streamline Airlines’ Payment Reconciliation

Revolutionizing Payment Reconciliation in Airlines

Airlines today confront significant dilemmas when it comes to sales and settlement reconciliation. With multiple sales avenues spread across the globe, managing financial transactions can be quite a daunting task.

The Challenge of Managing Global Payments

Many airlines operate through a network of acquiring banks located in various countries, which adds layers of complexity to booking management. For instance, adjustments or refund requests can arise as much as a year after purchase, complicating the reconciliation process significantly. This complexity often results in difficulties for airlines as they strive to match sales to incoming payments efficiently. Shockingly, several still count on outdated manual methods, such as Excel spreadsheets, which can lead to inefficiencies.

Such inadequate payment reconciliation methods can snowball into substantial manual workload, creating a chain reaction that impacts finance operations. The worst-case scenario? Passengers boarding flights with unpaid tickets—an issue that no airline wants to face.

Introducing Amadeus’ Outpayce Solution

In response to these ongoing challenges, Amadeus has developed a solution called Outpayce. This innovative reconciliation system was crafted in collaboration with a leading network airline, aimed specifically at transforming the back-office operations of airlines into a streamlined process.

The collaboration spanned several years and culminated in the adoption of Outpayce’s Reconciliation module, enabling the airline to commence deployment across its global operations. Now, this pioneering solution is prepared to be disseminated to the wider airline sector.

How the New System Works

Harnessing the innate capabilities of Outpayce’s synchronised access to both airline sales data and transaction capture data, this new system provides an integrated approach to reconciliation. By automating the sales-to-payment matching process, the airlines can now benefit from accurate financial tracking, giving finance teams a more comprehensive view of their revenues.

Future Benefits for Airlines

One of the most significant advantages of this system is its ability to swiftly identify unpaid tickets, which allows airlines to act promptly, preventing the possibility of service to ticketless passengers. Finance teams are equipped with enhanced clarity regarding revenue flows, enabling them to rectify mismatches efficiently and promote better financial management.

Jean-Christophe Lacour, the Globlal Head of Product Management at Outpayce, highlighted the collaborative effort put into reimagining payment reconciliation from the ground up. By automating these processes, Amadeus aims to provide a comprehensive suite for end-to-end payment optimization in the airline sector, addressing complex challenges and improving efficiency.

United Efforts for a More Efficient Future

The Reconciliation module integrates with Amadeus’s Xchange Payments Platform, utilized by numerous airlines to enhance global payment operations. This platform intelligently routes transactions, maximizing acceptance rates and minimizing fraud, aiming for cost-effective payment solutions. In total, Amadeus supports the travel industry by processing over $180 billion in payments annually—highlighting its crucial role in the sector.

Exploring the Impact on Tourism

This development not only influences airlines but has broader implications for the tourism sector as well. Streamlined operations mean that airline passengers can expect less hiccups during their travels, which ultimately improves overall travel experiences. As many travelers partake in multi-faceted journeys involving flights, accommodation, and other services, a robust and reliable reconciliation system underpins the entire ecosystem.

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Conclusion

Amadeus has pioneered an innovative solution to streamline payment reconciliation in the airline industry, offering services that improve operational efficiency and revenue management. Such advancements are crucial not only for airlines but also enrich the travel experiences of passengers, promoting a seamless journey. Travelers can harness the benefits of this evolving landscape, with platforms like GetExperience offering a plethora of exciting options, whether it’s breathtaking safari tours or interactive online cultural workshops. So, embrace the journey ahead, as convenient travel experiences await!