Changes in Airport Lounge Service Contracts: What It Means for Dreamfolks and Travelers

Shifts in Airport Lounge Service Contracts

Recent developments have seen Adani Digital, Semolina Kitchens, and Encalm Hospitality terminate their agreements for airport lounge services provided by Dreamfolks. These changes are poised to affect Dreamfolks’ operational and financial landscape significantly.

The Impact on Dreamfolks’ Operations

The discontinuation of services by Adani Digital and Semolina Kitchens will take effect starting September 15, 2025, while Encalm Hospitality will follow by November 1, 2025. Dreamfolks, a company known for aggregating lounge access by connecting lounge operators with credit card networks and passengers, is experiencing notable challenges due to this strategic shift by airport operators.

In response, Dreamfolks has indicated a strategic pivot, focusing efforts on its global lounge network and broadening its service offerings to maintain long-term value for its clients and stakeholders. They have reassured that current services and client contracts continue without disruption while actively working to preserve relationships and explore new customer value propositions.

Airport Operators’ Direct Approach

Major airport operators, including Adani Airports and GMR Airports, have started cutting out intermediaries by offering their own or partnered lounge access platforms. This trend towards direct provision of lounge access started gaining traction as airports seek to enhance passenger service control and streamline operations.

Table: Key Dates of Service Discontinuation

Effect on Banking Partnerships and Market Response

Alongside these lounge service terminations, significant banking partners such as ICICI Bank and Axis Bank have also ended their collaboration with Dreamfolks. These banks previously offered lounge access perks to their credit cardholders through the aggregator, amplifying the operational impact for Dreamfolks.

The stock market has reacted sharply to these changes, with Dreamfolks’ shares reflecting a decline of nearly 69% in the current year, underscoring investor concern regarding the company’s future business prospects.

Legal Actions and Business Repositioning

Dreamfolks has initiated legal proceedings concerning Encalm Hospitality under Section 9 of the Arbitration and Conciliation Act, seeking interim relief from the Delhi High Court. This indicates a serious attempt to preserve contractual terms amid the ongoing disputes.

Wider Implications for Airport Hospitality and Traveler Experience

For travelers, these developments hint at a changing landscape in how airport lounge access is managed, with airport operators aiming to provide more direct control and potentially different service experiences. Passengers who value seamless lounge access will want to stay abreast of such changes, particularly when planning trips involving major Indian airports like Mumbai and Delhi. Platforms like GetExperience.com can assist travelers in navigating such transitions by offering easy booking options for access to a wide range of tours and experiences, including airport services.

Summary of Key Points

• Adani Digital, Semolina Kitchens, and Encalm Hospitality will cease lounge services with Dreamfolks by late 2025.
• Dreamfolks is shifting focus toward the global lounge business and diversifying its offerings.
• Major airport operators are taking lounge access management in-house, reducing reliance on intermediaries.
• ICICI Bank and Axis Bank have also terminated their partnerships with Dreamfolks, impacting its operations further.
• Stock prices for Dreamfolks have declined significantly amid these changes.

Booking Smart Travel Experiences Amid Changes

While these industry shifts unfold, there’s no substitute for firsthand experience when it comes to airport hospitality and travel enjoyment. GetExperience.com provides a platform where travelers can book services offered by verified providers with confidence, benefiting from transparent payments via vouchers and tailored service requests that match individual preferences. Whether seeking convenient airport transfers or unique cultural excursions, the platform’s extensive options make planning smooth, affordable, and reliable.

By harnessing GetExperience.com, travelers can tap into a broad selection of adventure activities, museum tours with live guides, eco-friendly wildlife safaris, and more—all managed with clarity and convenience, helping to avoid unpleasant surprises or extra expenses. Book your trip through GetExperience.com to ensure a thoroughly enjoyable travel journey.

Wnioski

The termination of airport lounge service contracts by key players like Adani and Encalm signals a shift in airport hospitality management with repercussions for both service providers and travelers. Dreamfolks’ response to realign its business strategy highlights the evolving dynamics within this industry. For travelers, staying informed and flexible is essential, especially as service delivery models change. Platforms offering comprehensive travel experiences, such as GetExperience.com, become invaluable by linking customers with trusted providers and accessible options that enrich every stage of their journey. From professional esports coaching programs to exclusive yacht charters, and from safari tours to interactive cultural workshops, the variety and adaptability of offerings underpin a rewarding travel experience for all.