New General Manager Named for Umana Bali, Enhancing Guest Experiences

New Management at Umana Bali

Umana Bali, the luxurious property under LXR Hotels & Resorts, has appointed Nicolas Kassab as the new general manager. This leadership change marks a pivotal moment for the cliffside resort as it embarks on a path of growth and innovation in the highly competitive region.

A Seasoned Leader with Extensive Experience

Nicolas Kassab brings over two decades of experience in the luxury hospitality sector to his new role. His primary focus will be on managing the daily operations, fostering team development, and enhancing the guest experience strategy at this award-winning resort.

This appointment highlights a key strategic initiative within Hilton’s LXR portfolio, emphasizing the importance of authentic leadership in creating genuine guest experiences. The emphasis is on providing exceptional service that connects guests with the local culture.

A Vision for Guest Experiences

Nicolas shared his excitement upon joining the Umana Bali team, expressing, “I am honoured to join a team that has already created such a meaningful sense of place here in Bali.” He is committed to nurturing his team’s talent, refining the guest journey, and ensuring that newcomers and returning visitors alike find memorable experiences that resonate deeply.

Previous Achievements and Leadership Style

Before stepping into this role, Nicolas was the general manager at The Ritz-Carlton, Suzhou, where he played a significant role in the hotel’s launch, establishing it as a premier luxury destination in Greater China. His renowned collaborative and people-focused leadership style allowed him to develop award-winning food and beverage concepts, integrating lifestyle experiences that attracted both global and regional travelers.

A Global Perspective with Local Insights

With prior leadership roles in Marriott International overseeing luxury brands across Asia Pacific and operations in countries like Singapore, Malaysia, and the Maldives, Nicolas is well-equipped for this position. His multilingual capabilities and culturally attuned approach to hospitality align seamlessly with Umana Bali’s philosophy of thoughtful luxury inspired by local culture.

A Unique Offering in Southeast Asia

Umana Bali, the first LXR Hotels & Resorts property in Southeast Asia, features an astounding 72 private villas and is home to five dining venues that cater to a variety of culinary preferences. The wellness offerings draw from the traditional Balinese philosophy known as Tri Hita Karana, emphasizing harmony among people, nature, and spirituality.

• Oliverra’s Mediterranean Cuisine: A signature dining experience focused on fire-led cooking.
• Uma Beach House: An elevated beachfront ambiance perfect for relaxation and enjoyment.
• Lohma Spa: A spiritual sanctuary that offers wellness treatments inspired by local traditions.

Under Nicolas’s guidance, the resort is set to reinforce its status as a luxury getaway in Bali, promising elevated services and uniquely curated experiences that cater to every traveler’s desire.

Impact on Tourism in Bali

The leadership changes at Umana Bali are likely to have a ripple effect on tourism in the region. Travelers seeking luxurious experiences that connect them with local culture will find that the resort is committed to enhancing the charm and authenticity that Bali is famous for. This approach not only benefits Umana Bali but also enriches the overall tourism landscape in the area.

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Päätelmä

In summary, the appointment of Nicolas Kassab as general manager is poised to elevate the offerings at Umana Bali, blending luxury with authentic cultural experiences. With a seasoned leader at the helm, the resort aims to enhance guest experiences and maintain its appeal as a standout destination in Bali. This initiative aligns perfectly with the growing trend towards personalized adventures and cultural immersion in luxury tourism. Embracing eco-friendly practices and thoughtful service, Umana Bali is set to become a beacon of luxury travel experiences in the region. From adventure activities to exclusive yacht charters, the opportunities for unforgettable memories are limitless.